Skip to content

Refund policy

Returns and Cancellations Policy

1. General Returns Policy

We offer a 7-day return window from the day of delivery. All returns are subject to a 25% restocking fee based on the invoice value.

  • To start a return, contact us at accounts@meashamwholesale.com.

  • Items must be unused, undamaged, and returned in their original packaging.

  • Returns must be sent to:
    Unit 7, Apollo Court, Vulcan Way, Coalville, LE67 3AP

  • We do not arrange collection. It is the buyer’s responsibility to return the goods at their own cost.

  • Damaged goods received at our warehouse will be refused.

2. Order Cancellations

You may cancel your order within 7 days of receiving the goods. However:

  • If the order has already been dispatched, the return policy applies, including the 25% restocking fee.

  • Cancellation requests must be made before the 7-day window via email or phone.

  • Once notified of cancellation, we will refund the payment within 7 days, minus the restocking fee.

  • If goods are not returned, or are returned at our expense, we may charge you for our direct recovery costs.

3. UK & EU Cooling-Off Period

For customers in the European Union, you have a 14-day right to cancel for any reason:

  • Items must be unused, unworn, in original packaging, with proof of purchase.

  • This does not override our standard return terms for business-to-business transactions.

4. Exceptions – Non-returnable Items

The following cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom/personalized items

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Items unsealed for hygiene reasons

  • Items not in original packaging

  • Sale items and gift cards

5. Damages & Defects

Please inspect your order upon delivery. If it arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

6. Exchanges

We do not offer direct exchanges. To get a different item:

  1. Return your original item (if eligible).

  2. Make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your return:

  • You’ll be notified of approval or rejection.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • If more than 15 business days have passed since your refund was approved, contact us at accounts@meashamwholesale.com.

Clicky